Author: Brandon Buck

Contact Discovery Services Achieves Relativity Silver Provider Partner Status

Posted by on in eDiscovery News

Recognition highlights deep expertise, proven success, and continued investment in delivering advanced RelativityOne solutions

Washington DC – June 15, 2026 – Contact Discovery Services, a leading provider of eDiscovery and legal technology solutions, today announced that it has achieved Silver Provider Partner status within the Relativity Partner Program. This milestone underscores Contact’s continued commitment to delivering exceptional client outcomes through Relativity’s cloud-based platform, RelativityOne.

Attaining Silver status reflects a significant level of maturity and excellence within the Relativity partner ecosystem. The designation recognizes partners that have demonstrated measurable success in customer delivery, technical proficiency, and platform adoption—while continuing to expand their capabilities through training, certification, and innovation.

A Milestone Rooted in Performance, Expertise, and Scale

As a Relativity Provider Partner, Contact Discovery Services delivers tailored eDiscovery solutions through RelativityOne, managing the full client lifecycle—from onboarding and data ingestion to workflow optimization and long-term success planning.

Achieving Silver status required Contact to meet and exceed rigorous program criteria across multiple dimensions, including:

  • Technical certification and expertise
    Maintaining certified Relativity administrators, RelativityOne professionals, and sales specialists across the organization
  • Demonstrated platform utilization and delivery at scale
    Supporting sustained RelativityOne usage and managing significant volumes of client data
  • AI adoption and innovation
    Actively leveraging Relativity’s AI capabilities, including aiR for Review, to enhance document review efficiency and accuracy
  • Customer experience excellence
    Delivering a high percentage of new matters and data workflows within RelativityOne environments
  • Program engagement and continued enablement
    Participating in ongoing training, certifications, and collaborative go-to-market initiatives with Relativity

Together, these requirements ensure that Silver partners are not only technically capable, but consistently delivering measurable value to clients in complex legal and regulatory environments.

Continued Commitment to RelativityOne and Innovation

This achievement builds on Contact Discovery Services’ long-standing investment in RelativityOne as the foundation of its cloud-first eDiscovery strategy. With data volumes increasing and regulatory demands intensifying, the need for scalable, secure, and AI-powered solutions has never been greater.

Silver status affirms that Contact is not only aligned with Relativity’s vision—but actively helping clients realize it through:

  • Advanced analytics and AI-driven review workflows
  • Secure, scalable data management across global matters
  • Expert consulting and customized solutions tailored to each client’s needs

As Relativity continues to evolve its platform and partner ecosystem, Contact remains committed to advancing its capabilities—ensuring clients are always equipped with the tools, expertise, and insights needed to act on their data with confidence.

About Contact Discovery Services
Contact Discovery Services is a purpose-built partner for corporate eDiscovery and complex investigations. From data processing and review to global compliance workflows, we help law firms, corporations, and public sector entities navigate legal complexity with speed, precision, and unmatched expertise. Our commitment to technology-driven excellence ensures our clients are always prepared—no matter where the data leads.

About Relativity

Relativity is a leading legal data intelligence company that builds technology to help users organize data, discover the truth, and act on it. Its extensible, AI-powered cloud platform, RelativityOne, transforms complex data into actionable insights at massive scale for litigation, investigations, regulatory inquiries, data breach responses, and other legal use cases. The world’s largest law firms and corporations, government agencies, and a robust network of channel partners rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. The company also expands access to technology by providing its platform at no cost to academic institutions through its Relativity Academic program and to organizations supporting pro bono legal work through its Justice for Change initiative.

Contact Discovery Services Earns Relativity Security Best Practices Competency

Posted by on in eDiscovery News

Contact Discovery Services is proud to announce it has earned the Relativity Security Best Practices Competency from Relativity, a legal data intelligence company. Partners with this recognition prioritize enterprise security and aim to limit the risk of data falling into the hands of bad actors.

This achievement is part of Relativity’s Customer Excellence Competency Track, which recognizes partners that consistently apply best practices across every stage of the journey with Relativity’s solutions.

To earn the Relativity Security Best Practices Competency, Contact met a series of key requirements, including adhering to recommended RelativityOne Security Configurations, enabling LockBox Hardening by default for all RelativityOne instances, taking part in Security Advisory Board sessions with Relativity, and providing a clear escalation path for cybersecurity-related events.

About Contact Discovery Services
Contact Discovery Services is a purpose-built partner for corporate eDiscovery and complex investigations. From data processing and review to global compliance workflows, we help law firms, corporations, and public sector entities navigate legal complexity with speed, precision, and unmatched expertise. Our commitment to technology-driven excellence ensures our clients are always prepared—no matter where the data leads.

About Relativity

Relativity is a leading legal data intelligence company that builds technology to help users organize data, discover the truth, and act on it. Its extensible, AI-powered cloud platform, RelativityOne, transforms complex data into actionable insights at massive scale for litigation, investigations, regulatory inquiries, data breach responses, and other legal use cases. The world’s largest law firms and corporations, government agencies, and a robust network of channel partners rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. The company also expands access to technology by providing its platform at no cost to academic institutions through its Relativity Academic program and to organizations supporting pro bono legal work through its Justice for Change initiative.

Still have questions? We’re happy to help!

Schedule your consultation with our experts today!

Get in touch!

James Bickley Joins Contact Discovery Services as Chief Revenue Officer

Posted by on in Uncategorized

Washington, DC — Contact Discovery Services (CDS), a leader in discovery, data strategy, and investigative support for high-stakes matters, today announced the appointment of James Bickley as Chief Revenue Officer.

James brings more than 25 years of experience advising in-house counsel, corporate risk leaders, and Am Law firms on the intersection of law, data, and technology. His expertise spans eDiscovery, legal data analytics, information governance, and investigative consulting, with a focus on translating regulatory and litigation demands into executable, outcome-driven workflows.

In this role, James will lead the firm’s revenue strategy and market growth initiatives, working closely with law firms and corporate legal teams to deliver disciplined, defensible, and cost-controlled discovery solutions for complex, risk-intensive engagements.

Great organizations are built on great people, and adding James Bickley as our Chief Revenue Officer is exactly the kind of move that separates good companies from exceptional ones. I’ve had the privilege of knowing James for more than 20 years, and I can say with complete confidence that his instincts, his leadership, and his ability to unlock growth are second to none. We were already on a strong trajectory — James is here to accelerate it.

-Rich Albright, Chief Business Officer

James is widely recognized for leading efforts in high-risk matters, including government and regulatory investigations, merger compliance (e.g., Second Requests, SIRs, and Phase II), white-collar and internal investigations, and complex, high-stakes “bet-the-farm” litigation. Prior to joining CDS, James held senior executive and advisory roles across the legal technology and professional services landscape, where he focused on growth strategy, risk mitigation, business development, and building high-performing teams.

Harnessing Generative AI and Concept Clustering for Legal Case Intelligence

Posted by on in Document Review

How Advanced Analytics and AI Transformed Early Case Assessment in a Multi-State Wage Dispute

Legal professionals today face unprecedented challenges in employment litigation: massive data volumes, tight deadlines, and complex risk profiles. In a recent employment litigation matter involving a biotechnology company, our team leveraged the combined power of Generative AI—through eDiscovery AI’s Early Case Intelligence (ECI) with Case Elements—and Relativity’s Concept Clustering and Visualization to deliver rapid, actionable insights and streamline the review process.

A biotechnology company was facing potential litigation from several former executives.  The plaintiffs’ claims spanned multiple employment-related causes of action in multiple states – some even with multiple employment-related departments within the same state.  They each filed claims against both the company and its Board of Directors individually for unpaid wages and PTO as well as minimal damages and attorney’s fees.  This all amounted to over $3.5 million.

Financial difficulties for the company began several years ago, leading to salary reductions and repeated furloughs for executives. Internal communications and board minutes revealed that the company’s leadership were aware of the mounting unpaid obligations. Despite attempts to secure loans, personal contributions from Board members, and potential acquisition deals, the wage liabilities persisted.

There were multiple unique aspects to this case which provided challenges that would be hard to meet with traditional methods of review.  First was the potential for individual liability among board members under multiple state wage statutes. Board members faced personal risk for unpaid wages, with some providing short-term loans to cover payroll deficits. Next, was the need to assess potential conflicts and privilege given that one of the former executives was the CFO/General Counsel.  Finally, the matter was further complicated by an asset purchase agreement with another biotech company, raising questions about the assumption of wage liabilities post-acquisition.

Challenges Faced

Legal professionals handling this matter encountered several significant challenges:

  • Volume and Complexity:
    • Over 245,000 documents—including emails, contracts, payroll records, board minutes, and financial statements—required review and analysis.
    • The data set included conceptually diverse materials, making it difficult to identify relevant clusters and key facts without advanced analytics.
  • Time Sensitivity:
    • The case was in active mediation, demanding rapid early case assessment and strategic clarity to guide negotiations.
    • Tight deadlines required accelerated insight generation from which to draw conclusions on case strategy.

Data Insight Cluster in colorful wheel

Why Combine Generative AI and Concept Clustering?

Tools like Cluster Visualization, and Nearby Clusters provide intuitive maps of document clusters which helped our case team to quickly drill into subclusters and related concepts.  This was also helpful in the development and validation phases of prompting.  We were able to identify clusters where likely relevant and non-relevant documents would be found, enabling richness to be controlled for development phases and to verify that random samples had a good mix as well.

Generative AI – through eDiscovery AI’s Early Case Intelligence with Case Elements – identified key dates and individuals, as well as key documents such as payment records, and contractual language, surfacing critical facts and relationships – clarifying connections between plaintiffs, board members, and disputed transactions. It also produced a comprehensive case summary and strategic recommendations, supporting legal analysis and potential mediation strategy.

How the Technologies Worked Together

By integrating Relativity’s Concept Clustering and Visualization with Generative AI-powered Early Case Intelligence, the legal team achieved:

  • Accelerated Early Case Assessment: Clustering enabled rapid exploration and organization of unfamiliar data sets, while Generative AI surfaced key facts and risks.
  • Strategic Clarity: GenerativeAI-driven analysis provided actionable recommendations. Interactive visualizations helped identify relevant clusters.

Data-Driven Mediation Preparation: The combined approach reduced review time from weeks to days – completing the review in-house and identifying enough information to resolve the matter in about 4 days.  

Real Impact and Client Feedback

The Case Team benefited from:

  • Clearer understanding of case strengths, risks, and defenses
  • Reduced discovery costs and improved outcomes
  • Confidence in defensible, data-driven strategy

Our client noted:

“The documents turned out to be very helpful for resolving the matter. I’m looking forward to using these tools again in future cases.”

The combination of Generative AI and Unsupervised Learning – such as Concept Clustering – is transforming legal case intelligence. By leveraging technologies in combination, law firms can move beyond traditional review to strategic, insight-driven litigation support, delivering better results for clients in complex matters.

Contact us to discover how advanced analytics and AI can empower your legal team in employment litigation, wage disputes, and beyond.

Contact Discovery Services Deepens Cloud Commitment with Full Embrace of RelativityOne

Posted by on in Uncategorized

Contact Discovery Services is proud to announce a strategic enhancement to its legal technology capabilities through an expanded deployment of RelativityOne, Relativity’s AI-powered cloud platform. As an early adopter of RelativityOne, Contact has spent years integrating AI into its workflows. Today’s announcement marks a deeper alignment with technology we believe will best position our clients for success in an era defined by data complexity and global regulatory scrutiny.

Our commitment to innovation isn’t new—we’ve long leveraged RelativityOne for targeted matters that demanded agile, cloud-first workflows. With the platform’s rapid evolution, including the addition of the generative AI product suite, Relativity aiR, we are now expanding our investment across all core eDiscovery offerings: litigation support, corporate investigations, regulatory inquiries, and incident response.

As data becomes more dispersed across collaborative platforms like Slack, Teams, and social media, modern eDiscovery demands more than legacy infrastructure can provide. RelativityOne’s advanced analytics, performance, and built-in security enable us to meet these challenges head-on—at scale, across borders, and in real time.

RelativityOne’s secure SaaS framework empowers our teams to rapidly review structured and unstructured data, from emails and spreadsheets to chat logs and conversational threads. With security woven into every stage of the product lifecycle, our clients benefit from enterprise-grade protection and seamless compliance across jurisdictions.

In a corporate keynote, Contact’s CEO David DiGiovanni stated, “The early embrace and adoption of RelativityOne provides our clients with industry defining technology operated by Contact’s world class consulting team. Together, we are able to harness these powerful capabilities to reduce client spend and give our customers a competitive strategic advantage in litigation.”

“Contact Discovery Services has consistently exemplified what it means to be a forward-thinking, client-centric organization,” said Laurie Usewicz, Chief Partner Officer at Relativity. “As a trusted Relativity partner for a decade, Contact has grown alongside our platform, and their deepened commitment to RelativityOne demonstrates a clear vision focused on innovation and delivering exceptional outcomes for their clients.”

Unlike others still navigating migration hurdles, Contact is ready. We’ve already built the team, the tools, and the processes. Whether you’re responding to a cross-border investigation or deploying a proactive compliance initiative, our team ensures RelativityOne becomes a strategic asset—not just another platform.

Relativity announced in January that by 2028, all new matters and workspaces will be hosted in RelativityOne, with some limited customer and geographic exceptions. With this cloud-first commitment, it’s clear that the time to modernize is now. Transitioning to RelativityOne isn’t just about where your data lives—it’s about how effectively you can act on it. With Contact’s proven expertise in legal technology and scalable workflows, we help organizations confidently migrate and immediately unlock the value of AI-driven eDiscovery.

About Contact Discovery Services
Contact Discovery Services is a purpose-built partner for corporate eDiscovery and complex investigations. From data processing and review to global compliance workflows, we help law firms, corporations, and public sector entities navigate legal complexity with speed, precision, and unmatched expertise. Our commitment to technology-driven excellence ensures our clients are always prepared—no matter where the data leads.

About Relativity

Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200. Please contact Relativity at sales@relativity.com or visit www.relativity.com for more information.

Still have questions? We’re happy to help!

Schedule your consultation with our experts today!

Get in touch!